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Terms & Conditions

Enrolment Agreement

  1. By accepting these terms the participant agrees to pay the Course fees for the Course using the payment method selected on the enrolment form.

  2. The participant accepts that he/she is required to pay the full amount of the Course fees even if he/she does not complete the Course.

  3. The duration of the Course is stated in the Course Description and/or advised at the time of enrolment.

  4. Course commencement is the date that advised in the course details.

 

Course Enrolment

  1. Course duration is effective from the date eLearning access/access to materials is granted; and

  2. Course commencement is effective from the date eLearning access/access to materials is granted.

  3. Special offer coupon codes cannot be added to an enrolment retrospectively and must be added at the time of enrolment.

 

Course Materials, Access, and Assessment

  1. Course Materials are supplied in an online environment unless otherwise stated in the course description, and are available for attending  online classes and may not be downloaded;

  2. The content of the online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of IM MY OWN CHILD. You may not reproduce any part of the online Course Materials without the prior written consent of IM MY OWN CHILD;

  3. Course materials and course content are subject to change;

  4. Course materials are provided online via online zoom and Instagram sessions. In the event that our online zoom or Instagram classes become unavailable, course materials will be provided by another mode of delivery;

 

Course Withdrawal and Refunds

IM MY OWN CHILD business complies with Australian Consumer Law regarding refunds. We are not required to provide a refund if you change your mind about the course that you chose to enroll in.

However, while course fees are non-refundable, participants may have extenuating circumstances that prevent them from undertaking their course. Where evidence can be successfully provided to support the participant`s circumstances, course fees may be refunded or partially refunded as per the following:

  • A full refund is permitted if the enrolment is canceled within 3 days of the course commencement date.

  • No refund will be provided after 3 days of the course commencement date.

  • No refund will be provided after the first session of the courses.

This decision of assessing the extenuating circumstances rests with the Managing Director and shall be assessed in a case by case situation.

 

Course Transfer Policy

If you wish to transfer into another program, you may do so within 3 days of your commencement date free of charge. The following conditions apply:

  1. The transfer must take place within the first 3 days since course commencement;

  2. Participants can transfer into a course of the same level and fee value. If the program you are transferring into is of a lesser value, a credit voucher will be issued. If the program you are transferring into is of a higher value, the difference in value will be payable.

  3. Only one (1) transfer is available;

  4. No further discounts will apply to the course transferred into; and

 

Credit Voucher/Coupon Code Policy

All credit vouchers/discount coupons have the following conditions of use:

  1. Not redeemable for cash;

  2. Valid for one (1) use only;

  3. Coupon codes cannot be added retroactively; coupon codes must be used at the checkout;

  4. Coupons/vouchers cannot be used in conjunction with other coupons/credit vouchers;

  5. Coupon code can only be used in the time frame specified in the special offer.

 

Confidentiality and Privacy Policy

We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorized use, modification, reproduction, or disclosure of that information.
We will only disclose information that we have about you:

  1. to the extent specifically required by law; or

  2. for the purposes of this agreement (including disclosing information in connection with any query or claim)

  3. information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.

 

Participants Obligations

Participants with IM MY OWN CHILD are required to:

  1. Ensure that all the information provided to IM MY OWN CHILD is accurate;

  2. Advise IM MY OWN CHILD of any difficulties or problems they may experience with IM MY OWN CHILD procedures or training;

  3. In your interaction with administrative staff, learning consultants and tutor support (including, but not limited to telephone calls, emails, and instant chats) you agree to conduct yourself civilly and respectfully at all times. As a customer or student of IM MY OWN CHILD, you agree that you shall not, under any circumstances, use abusive language or harass staff. IM MY OWN CHILD reserves the right to determine, at its sole discretion, what constitutes abusive language and harassment, and where that has occurred; and may, partially or completely, deny service to any infringing party.

  4. Participants do not allow to record voice and video of courses.

  5. All Zoom courses will be recorded as It will be announced by Zoom application when customers join the class in each session. It will be kept for training purposes or give access to customers who missed the session or couldn't attent in online classes.

  6. Participants do not allow to share course data with others.

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